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When you book a ride, the app shows a fixed rate fare based on the distance to your destination. That's the price you pay at drop-off.

Your fare is based on the distance of your route, locked at the time you book. No flag rate. No wait time charges. No minimum fare. No surge multiplier. One price, one number, locked.

No. Wait time and traffic delays don't change your fare. You pay for the distance you travel, and that's it.

No minimum. Short trips are priced as short trips. You're not penalized for needing a quick ride.

It shouldn't happen, but if it does: automatic refund, no questions. We honour the lock. Always.

Once you’ve downloaded the app and entered your destination, choose your vehicle by scrolling through the vehicles and tapping the wheelchair accessible option. We have 36 WAV vehicles in the fleet with priority dispatch.

Yes. Tap the "Schedule" button on the right of the “Request for now” button when booking a ride.

Call dispatch at 604-731-1111 right away with your booking number. The faster we hear from you, the faster we can flag the driver and recover your item.

Booking number can be found in the app. Open the side menu on the top left corner of the screen. Click “My rides” then go to “Completed” tab. Click the destination you just completed and scroll up to see the booking number in blue.

Three things. One, our fares are locked at booking and you’re only charged for the distance travelled. No surge, ever. Two, our drivers are licensed taxi drivers, not gig contractors. Three, we're local. The dispatch line is staffed by people in Vancouver, the fleet is owned in Vancouver, and the fares stay in Vancouver.

Since you only pay for the distance travelled, trips with RiLo are considerably cheaper.

At peak times, like weekend nights, weather events, rush hour, RiLo is significantly cheaper because we don't surge. The bigger point is predictability: you always know what the ride costs before you book.